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The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business
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The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business

Author: Morgan, Blake
Your Price: $9.29
Retail Price:$24.99
Your Savings:$15.70(63%)
ISBN: 1400213630 / 9781400213634
Format: Hardcover
Publisher: HarperCollins Leadership
Release Date: 2019-10-29
Condition: New publisher's overstock.
Availability: 16 in stock Free Shipping with $35+ Order
Learn how to adopt ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective, to keep up with the demands of the customer of the future.;Tomorrow’s customers need to be targeted today!;With emerging technology transforming customer expectations, it’s more important than ever to keep a laser focus on the experience companies provide their customers.;In The Customer of the Future, customer experience futurist Blake Morgan outlines ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective.;Tomorrow’s customers will insist on experiences that make their lives significantly easier and better. Companies will win their business not by just proclaiming that customer experience is a priority but by embedding a customer focus into every aspect of their operations. They’ll understand how emerging technologies like artificial intelligence (AI), automation, and analytics are changing the game and craft a strategy to integrate them into their products and processes.;The Customer of the Future explains how today’s customers are already demanding frictionless, personalized, on-demand experiences from their products and services, and companies that don’t adapt to these new expectations won’t last. This book prepares your organization for these increas

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